Archive for the ‘WNW Staff Blogs’ Category

Don’t sabotage your Search Engine Optimisation: How best to use URL shortening

Words and links are still two of the biggest influences in search engine optimisation. Used in combination, they have a lot of power. That’s why you can benefit from taking care with choosing how you link to your website. But social media platforms like Twitter, with character limitations and the desire to be more minimalist, have taken some of that linking flexibility away.

Anyone using Twitter will notice that they often automatically convert links into a shortened, unrecognisable link which directs to the source. You can also choose which shortening service to use to shorten your links, but you are rarely able to use a longer link with keywords.

Shortened links are therefore not currently as beneficial for SEO as an original link, but they are still very useful. Whenever possible use full URLs. When you have no choice but to shorten a URL, there are a few things to consider to ensure you make best use of your shortened links for your SEO.

The main factor is that shortened links use two different methods to redirect people from the short to the destination URL. A 301 is a permanent redirect, and tells the search engines that the destination URL is the important one. A 302 is a temporary redirect and tells the search engines that the short URL is the important one. So you want to use a service that uses a 301 redirect.

You may also want to choose a service based on how many characters long their links are – when using Twitter even a few characters can make all the difference. Some link shorteners offer links as short as 13 characters.

And finally, you may want to check into some of the tracking and statistics offered by some of the link shortening sites. Bt.ly and Snurl.com both offer tracking of your created links, and both use a 301 redirect to point to the destination.

There are other, rather more picky, factors to look into, but these are the basics; these are the factors that will make the difference between you hindering or helping your SEO with your shortened URLs.

If you want to get more detailed, you can compare the features of quite a few shortening services at this post on searchengineland.com.

Camilla Todd manages Search Engine Optimisation, social media campaigns and brand awareness for WNW Design SEO clients. You can follow her on Twitter @camilla_wnw, email her at camilla@wnwdesign.co.uk or phone on 08456 588310.

Are Your Promotions or Competitions Breaking Facebook Guidelines?

A lot of businesses are just starting out on Facebook, experimenting with the best ways to use this platform to generate more fans and turn them into customers. But because Facebook started out as a free communication tool for individual users, many businesses might not realise that they have some fairly strict regulations when it comes to ways in which you can capitalise on their site.

Facebook setup and Facebook management

For example, once you have a good number of fans on Facebook an excellent way to get those fans interested is to run a competition on Facebook – offering a prize for the winners. Many companies on Facebook have just gone ahead with this, and inadvertantly broken Facebook rules. Their salvation is the fact that currently Facebook has nowhere near the amount of resources required to police these issues.

The good news is that promoting competitions and other similar things on Facebook is entirely allowed, as long as the actual competition is offsite. There are also allowances for running competitions that require people to sign up as fans first, and then providing a tab that points people to a third-party application for competition entry.

If you wish to run a competition through Facebook (which can be a great way to encourage a thriving community and discussion on your Facebook wall) you will need to contact Facebook and request an account representative to approve your request. Due to a lack of resources, responses to these requests are not terribly reliable, so after an initial attempt you may be better off running the competition off-site and merely using Facebook to publicise. Brookwells, a successful client of WNW Design, is currently using this method and using their Facebook Page to publicise a competition to name their new mascot Defender vehicle, offering the prize of a £50 voucher for their online shop and directing people to this page on their site to enter.

So, by all means use Facebook to get your community interested and involved in your promotions, but find ways to conduct the actual competition itself away from Facebook or in a tab using a third-party application.

You can read the full guidelines for promotions on Facebook here: http://www.facebook.com/promotions_guidelines.php

Camilla Todd manages Search Engine Optimisation, social media campaigns and brand awareness for WNW Design SEO clients. You can follow her on Twitter @camilla_wnw, email her at camilla@wnwdesign.co.uk or phone on 08456 588310.

Facebook Increasingly Important for SEO – Featuring in Google Real-Time Results

Social networking has long been an important step for businesses looking for successful marketing online, and its important is still increasing, as Google accounces developments such as this most recent Tweet on their Twitter account. The search engine tweeted on the 24th that public status updates on Facebook pages are now included in Google real-time results, in the same way Twitter updates have appeared for a while now.

Fan updates won’t feature, but all public additions by the Page owner (such as status updates, videos, photos, etc) will all feature in Google results for relevant searches. This offers business’ yet another way to increase their visibility, and find new fans through Google searches.

This also makes it more important than ever to ensure that when you set up on Facebook you create a ‘page’ and not a ‘profile’. A page is public, can be seen by people even if they’re not signed up to Facebook, and can be indexed by the search engines. A profile is private, can only be seen by those logged in to Facebook, and offers fewer options for marketing and promotion than a page.

So if you don’t have a Facebook page for your business, you should probably get one, and if you have one you now need to remember that your status updates will be pulled in to Google results, so make them relevant to your business, compelling and clear.

Camilla Todd manages Search Engine Optimisation, social media campaigns and brand awareness for WNW Design SEO clients. You can follow her on Twitter @camilla_wnw, email her at camilla@wnwdesign.co.uk or phone on 08456 588310.

Google Sidewiki – Have The First Say & Keep Track of Your Brand

Although Google Sidewiki has been active for quite a while now, having been released by Google late last year, many website owners are not aware of its presence. Given that it’s a tool that presents browsers with comments and reviews while actually on your site, it’s an important area to keep an eye on. What’s more, by taking ownership of your site’s Sidewiki area you can take the opportunity to direct readers to the most important aspects of your website and business.

The first step to keeping track of your site’s Sidewiki entries is installing the Google Toolbar, you can get it here: http://toolbar.google.com

Once installed, you can click on the Sidewiki button when viewing any page to read entries.

By claiming your website within Sidewiki you can post an entry that will stay above all the others, so it’s important to claim this space and grab the chance to get the first word in with your potential customers. In order to claim your website you first have to verify your site with Google Webmaster Tools. You will need a Google Account and the ability to alter the code of your site or access it via FTP. We can help with this, and if you are an SEO client this will already have been done for you.

Once verified with Google, upon clicking the Sidewiki button on your site you will be given the opportunity to write an entry for your page:

You may want the take the opportunity to direct browsers to the more important areas of your site, or point out that they can follow your news posts with an RSS feed or through Twitter or Facebook:

Hit publish when you are happy – you can edit the entry whenever you like. Once your entry is done, checking Sidewiki every now and then to keep an eye on what people are saying about your site is a must. You may also wish to ask a few happy customers with Google Accounts to post a testimonial on your site Sidewiki – an evidently self-authored testimonial can build more trust than a quote posted on your website.

To learn more about how you can use Sidewiki to your advantage, go here: http://www.google.com/sidewiki/intl/en_GB/index.html

It remains to be seen whether this resource is used to a great extent (especially as the web is becoming so saturated with social media), but it’s a good idea to keep an eye on it and it can only ever do your search engine listings good to show Google that your site is proactive and being maintained in things like Sidewiki.

Camilla Todd manages Search Engine Optimisation, social media campaigns and brand awareness for WNW Design SEO clients. You can follow her on Twitter @camilla_wnw, email her at camilla@wnwdesign.co.uk or phone on 08456 588310

Tips for Public Speaking, Part Two

Done your preparation prior to speaking, now it’s time to face the audience. For many people this is where the nerves really hit, but it’s worth remembering that in the vast majority of cases the audience is completely on your side. They have given up their valuable time to listen to you and in 99.9% of cases are actually willing you to be a great speaker. They want to share your knowledge, be inspired or be entertained, ideally all three.

Take courage that the audience is already on your side and will forgive almost any flaw in your presentation style as long as you are saying something worth listening to. Everyone knows that it is tough to speak in public, they will have either done it themselves and know what you are going through or they are sat in awe that you had the bottle to stand up and speak, wishing they could be so brave themselves.

OK, deep breath, smile and engage your audience. Begin by offering thanks to whoever invited you or to the audience for coming along. Do not apologise for any perceived failings you may have, saying “I’m sorry i’m not very good at this” is a bad idea, people want you to be good and they want to agree with you, by suggesting you are not up to scratch it just makes people agree with that sentiment. Be confident and launch into what you have to say with as much confidence as you can muster.

If you are invited as an expert or someone with experience it probably means you are talking on a subject you enjoy and have an understanding of; try to impart your passion as much as your knowledge of the topic. People will have a limited opportunity to take notes but by enthusing them on your subject they will go away and do research themselves or if you are promoting a product or service will be convinced you are the person to do business with.

Speak slowly, clearly and with authority. Engage your audience with your eyes as well as your words, you know your lines, you have the cue cards and you have prepared properly on a subject you want to talk about, so connect with them and get your message across. Even with a large audience you can make eye contact, even if you can’t identify those at the back you can still look at them and make them feel involved. If possible try to find a friendly face, ideally someone you know to look for when you need reassurance.

Try not to fidget in a noticeable manner, focus your nervous energy. I always twist my wedding ring on my finger, a small controlled movement that doesn’t distract the audience but controls my hands and calms my nerves. When you do make gestures make them full and whole hearted, in sync with your words, not weakly trailing along as an after-thought.

It’s OK to walk about if the setting allows it but avoid falling off the stage! Rocking back and forward on the balls of your feet is also very distracting to an audience, plant your feet solidly on the ground and remain steady and balanced. Strangely this feeling of being solid also gives you inner confidence as well as presenting a confident and stable impression to those listening.

If possible, keep an eye on the time so as to keep within your allocated slot, but do not keep looking at your watch unless you have taken it off and placed it somewhere convenient to glance at. Don’t give the impression you would rather be somewhere else.

When you reach the end, thank your audience for listening and draw to a close. If appropriate, make yourself available afterwards for follow up questions or comments after the talk. If it’s a selling situation try to get attendees to provide their contact details, you might offer an incentive to obtain this information. If you get details then follow up with a call, email or letter, if you don’t follow up properly then don’t be surprised if you don’t sell.

In summary, know why you are speaking, identify your key message, rehearse your talk, be confident, connect with the audience and make sure you follow up afterwards.
Oh and enjoy yourself! It’s a very empowering feeling when successfully completed. Good luck.

About The Author: Nigel Wilkinson is Managing Director at WNW Design and has recently launched a new business www.nican.co.uk . In addition to his business interests, Nigel is married to Yoga Dance teacher Michelle, the father of teenage twins, Chairman of Exmouth Chamber of Commerce, an avid Networker, a Social Media commentator, a keen golfer and football supporter. You can follow him on Twitter @nigelwnw, email at nigel@wnwdesign.co.uk or telephone on 08456 588310. You can also follow WNW Design on Facebook here.

Tips for Public Speaking, Part One

So you have agreed to speak in public to an audience, either in a presentation, an interview, a speech or as part of a panel of experts. This could be in a business setting, to a broadcast media such as radio or at a social function; whichever it is you are doubtless nervous, keen to make a good impression and quite possibly regretting your bravado when you said yes.

Over the past few years I have had the pleasure of speaking in many different situations and have experienced all these emotions and quite a few others. Please note, I am not a presentation coach, nor have I used one, but to those of you who are about to embark on this path here are a few tips based on my personal experiences.

First of all, clearly establish why you have been asked or why you volunteered to speak. What is expected of you? Are you an expert on a subject? Are you promoting a product, service, event or charity? If a social function, such as a wedding, who are you talking about and why? Be clear in the role you are expected to fill and you can then prepare accordingly.

Preparation is central to successful speaking, it enables you to organise your thoughts, clarify your message and to master your emotions. If you turn up having done no research, with no notes and no understanding of your audience then you are right to feel nervous. Remember the five P’s, Proper Planning Prevents Poor Performance. If you know deep down inside that you have prepared as well as possible, you have that inner confidence to reassure you.

Think carefully, what is the message you want to get across before you write your presentation. What are the key facts? People, products, services, places, numbers, events, contact details. Ensure that whatever your key points are that you place emphasis on the core message. The old adage says, “Tell them what you are going to tell them, tell them, then tell them what you told them. Don’t blow your big opportunity to get your message across.”

Keep the language at an appropriate level, avoid jargon wherever you can, or if you must use jargon give an explanation in simple terms. Don’t swear should go without saying but what about humour? Humour is very subjective, what one person finds funny is offensive to another. Keep the tone suitable for the occasion without being too dry, in some settings it might be right to be risque, the best man’s speech is a classic example, but hints and suggestions can still get the message over without upsetting the bride’s mother.

If presenting a seminar or speech, write the speech in full, read it, time it, amend it if needed, read it again and learn it, like an actor learning lines. Make sure you are comfortable with the material and it sounds natural when spoken out loud. Next make key point notes on a series of cards, not re-writing the full speech, just bullet points or even pictures that will remind you what comes next.

Using visual images in a PowerPoint presentation or similar is a great way of reinforcing your message. But beware “Death by PowerPoint!” Do not put your script on display and read it out-loud. The visual display should be images, graphs or bullet points to reinforce your message. Keep it clear, simple and supportive of your speech.

If you are on a panel or likely to face questions give some thought to what questions may be asked and prepare some answers. Stories and examples of what has worked for you or clients is a great way of answering questions.

When a question is very specific to an individual don’t bore the entire audience, invite the person to chat after the session. If the question is beyond your technical knowledge, or you don’t have the answer to hand, don’t show your ignorance by waffling, offer to check the facts and ask the person to provide their contact details. Then follow up afterwards.
On the day, dress the part. Make sure you present the image you are looking to portray, even if you are going on the radio. If you feel smart, comfortable and look good your confidence will grow accordingly.

When it’s nearing time to face your audience, if possible remove yourself from the situation briefly. Go to the toilet, check your appearance, (double check flies on leaving the toilet) re-read your notes for a final time. Put on your bravest smile and face your public.

OK what to do when you face the audience in part two of the Blog…

About The Author: Nigel Wilkinson is Managing Director at WNW Design and has recently launched a new business www.nican.co.uk . In addition to his business interests, Nigel is married to Yoga Dance teacher Michelle, the father of teenage twins, Chairman of Exmouth Chamber of Commerce, an avid Networker, a Social Media commentator, a keen golfer and football supporter. You can follow him on Twitter @nigelwnw, email at nigel@wnwdesign.co.uk or telephone on 08456 588310. You can also follow WNW Design on Facebook here.

‘Tags’ Social Media Event Recap

Yesterday at 4pm in the Exeter Conference Centre, WNW Design (Nigel Wilkinson, Philip Vellender and myself, Camilla Todd) attended the ‘Tags’ event organised by Scott Gould (on Twitter at @scottgould), Alistair Banks of Optix Solutions (on Twitter at @banksy6) and Dave Thomas of Bluegrass Computer Services (on Twitter at @bluegrass_IT).

It was a natural progression of the slightly less formal ‘Tweetups’ held in Starbucks recently, and for £1.40 offered those interested in social media a chance to ask (and answer) some questions and hear some experiences from those already immersed in Twitter, Facebook and LinkedIn.
This is a recap of the event, with what I considered to be the most interesting points discussed (so there may be plenty of things discussed I have not written about here).

Exeter City Centre Manager

Exeter City Centre Manager John Harvey opened the event with a talk, outlining his experiences using Twitter for his work. John referenced one specific example of using Twitter to publicise his views on the ‘Carnage’ event (a massive organised pub-crawl) which led to a radio interview and further publicity, lending weight to his view. Although he admits Twitter alone could not have led to the favourable outcome he achieved, he strongly believes it played a big part in his campaign on that matter. John also emphasised how helpful Twitter is proving for communication between him and the residents and businesses in Exeter – enabling dialogue with people who otherwise may not have contacted him.

Certainly in the case of the City Centre Manager, Twitter seems to be providing clarity, communication and publicity – all things that would be advantageous to both John Harvey and to Exeter.

You can find John on Twitter @ExeterCCM.

Questions/Answers Panel

Next the panel was introduced, and asked to introduce their current activity on social media and how they are using the various platforms.

Adam Stone from Rokk Media (you can follow Adam at @Rokkster) started proceedings, talking about the several accounts he runs on Twitter, including a ‘support’ account created purely to receive questions and Tweets from existing and potential clients. Content-wise Adam talked about how he tends to focus more on ‘expertise’ than ‘promotion’ when Twittering, and that originally he intended to use the medium for promoting his clients rather than himself.
Adam advised that in order to successfully market using social media you must first work out who you are targeting and find the medium best suited to this. He suggested Facebook was more family orientated and Twitter more suited to business, for example, so you would need to market where your customers are.

Martin Rothwell from World First Travel Insurance (you can find Martin on Twitter at @MartinRothwell) introduced his experiences next, reporting that he has found new business on Twitter through the networking aspect – networking with fellow professionals and finding potential clients through word of mouth and recommendation.
Martin also mentioned that they are using Facebook Connect on their website now, to encourage feedback on their website to be fed through to their various social media accounts.

Sarah Knight from Sarah West Recruitment (you can find Sarah on Twitter @SarahWestRec) discussed her experiences with Twitter and Facebook next, sharing how she has achieved two recruitment placements from Twitter, leading to around £6000 of business from social networking alone. Sarah discussed how she finds that Twitter can lead to an accelerated process of making sales, and lead to more in-depth conversations after that initial meeting on social media.
Twitter and Facebook are also well-suited to her business, as she can appeal to fans on Facebook to find people in search of particular jobs, and those with friends or family who need a job will be happy to aid with the publicity.
In-line with what Adam was saying about finding out where your customers are, Sarah also laid out how she feels the different medium are working for Sarah West Recruitment, with LinkedIn allowing for networking with other suppliers, Twitter for forging local relationships and Facebook for finding clients.

Managing Multiple Accounts

An attendee asked the panelists how they managed so many followers and Twitter accounts concurrently (a question which got some interested nods from the audience, so something evidently everyone was eager to hear about). Adam recommended Hootsuite as a piece of software that can make controlling multiple Twitter accounts easier, or Twitzap, and also answered that he mostly Tweets in the evenings and weekends, not so much during daytime work-hours.
In response to the same question Martin suggested Tweetdeck for controlling multiple accounts, and found that setting up different columns for watching friends, mentions, competitors, etc, worked well for him. Scott Gould also suggested Co-Tweet, which he uses.

There was some discussion on how to choose between a personal and a business account, with an attendee suggesting breathing personality into a business account with a personal one, and Adam presenting his particular case in which he has both a business and a personal account and ocassionally re-tweets between the two. Sarah Knight also talked over her new business account which she uses in conjunction with a personal one, and how linking the business account from their new website meant that clients were presented with a more consistently professional front.
There was some general discussion amongst the panelists on taking care with posting online, and remembering that everything is public once posted, and cannot be taken back. From a business perspective this is perhaps something to be particularly aware of.

Followers/Following Ratio

An attendee raised concerns over the ratio between how many people follow you and how many you follow back on Twitter, asking if the panelists thought this was of importance. While some feedback indicated people didn’t give it too much thought, another attendee made the point that a huge ‘following’ number on someone’s Twitter account can actually scare them off – as they would expect reduced interaction from people who were following so many others.
The general atmosphere suggested that communication and interaction, not just content, was vital to a successful Twitter account; or “participation sweetens advocacy” as Scott concluded.

Getting Started in Social Media

An attendee asked what I think a lot of people wanted to ask at the Likeminds conference a few months ago – what should he do now he has an account, how should he get started?

Sarah Knight answered that finding someone with experience to guide you during your first steps is an excellent way to start, ensuring you understand the media and talk with others that have more understanding than you. Alistair Banks added that finding influential players on social media to assist your development and assist in spreading your message is vital. Another attendee suggested that chipping in on discussions brought together by the use of Twitter tags can help involve you on a larger scale, and help get you seen and find new followers.

Overall the 2-hour event was enjoyable, and provided some interesting information to take away, including encouragement to ‘experiment’ with social media and see how it will best work for your business, follow the example of those that have been successful, ask questions, participate, communicate, and be flexible in your approach.

You can find Nigel Wilkinson, MD of WNW Design on Twitter here: @nigelwnw
You can find Camilla Todd on Twitter here: @camilla_wnw

You can view some photos from the event at the Maxam Photography blog (see Paul’s comment below if you want to use one of those photos), and you can keep up with Tags information and Twittering by checking out the hashtag #Tags.

[If any of the attendees, speakers or panelists want to get in touch about what I have written here please do email me at camilla@wnwdesign.co.uk or DM me on Twitter]

Telemarketing Person Required

Due to continued expansion we require a part-time telemarketing person. Duties will involve making appointments for WNW Design. You will also take part in other marketing projects, as required.

Terms:

The rate of pay is £7.00 per hour, plus bonus. Working hours are flexible, Monday to Friday, with 20 days holiday plus normal bank holidays.

Applicants:

With experience of telemarketing or similar, you will be enthusiastic, determined to succeed and have a good sense of humour. Basic computer and Internet user knowledge is important but you will not be required to be technical. Working as part of a small, friendly, client focused team, you will be keen to develop your inter-personal skills and build long-term relationships.

To apply telephone Nigel Wilkinson on 08456 58 83 10 or e-mail your cv. to: nigel@wnwdesign.co.uk or post to: Nigel Wilkinson, WNW Design Ltd, 24A Upper Church Street, Exmouth, Devon, EX8 2TA.

Reaching your Target Market

So if you have read yesterdays posting you have decided your web strategy and decided what the website is going to do for your business.  The next thing to address is who your customers are and what will appeal to them.  Some prospective clients I visit know exactly who their customers are and where they come from.  Far too many have no real idea of their customer base, more importantly they have no plan as to who they want to attract.

Creating a clear picture of your desired customer allows you to design your website, and indeed all other marketing, to appeal to your preferred customers.  It maybe that the clients you want are not what you are currently getting, resulting in a mismatch of services, stress for your business and lost sales. Take note of the 80:20 rule, where 20% of your customers create 80% of your profit.  Alternatively a different 20% create 80% of your problems. Focusing on the top 20% drives the business forward and creates profit.

These ideal clients are sometimes called Your Golden Eagles.  By being clear who your Golden Eagles are you can design your website to appeal to these people and just as importantly to reject customers that you would prefer not to deal with.  For example if you provide a service to domestic customers a photograph of a family home with children playing will appeal to a home market but not to a business customer.

Most business want to come over as professional but what other phrases would you use to describe your business?  Are you a family business, large corporate, cheap and cheerful or top quality?  Decide your image and create a website that reinforces this message.  If you are a large, professional business there is no point having a website that gives the impression of “man and van, it would be better not to have a website at all.

Also beware of presenting an image of a multi-national company when you are a sole trader working at home, be professional and present yourself as able to cope with customer needs but be honest with your customers.  Don’t get caught out after months of tendering and presenting and lose the business at the last minute. 

Present yourself to appeal to you Golden Eagles and watch your website and your business fly.  Trying to attract everyone and risk appealing to no-one.  For more on creating appealing designs, please email info@wnwdesign.co.uk

About The Author: Nigel Wilkinson is Managing Director at WNW Design and has recently launched a new business www.nican.co.uk . In addition to his business interests, Nigel is married to Yoga Dance teacher Michelle, the father of teenage twins, Chairman of Exmouth Chamber of Commerce, an avid Networker, a Social Media commentator, a keen golfer and football supporter. You can follow him on Twitter @nigelwnw, email at nigel@wnwdesign.co.uk or telephone on 08456 588310. You can also follow WNW Design on Facebook here.

Deciding On Your Web Strategy

When visiting potential clients for our web design services it often strikes me how they fall into two groups.  Those who have a plan of what they want the website to do and those who do not.  Many businesses seem to believe they need a website but with no clear strategy about how a website can benefit them.

Developing a clear strategy is vital to the success of the website.  Do you plan to create a brochure online, designed to appeal to your target market, where visitors can get “a feel” of the business?  You may wish to create an online catalogue, listing many or all of your products.  This can save on print-costs, especially in a fast changing environment, allowing customers to contact you with orders and enquiries.

Alternatively you may want to develop an e-commerce website, allowing online purchasing or booking.  Whichever option is for you, and it maybe a case of moving through each stage over a period of time, you need to be clear what the website will do and how you will measure it’s success.

Our website, for example, generates 400-500 unique visitors per day (not to be confused with hits, which are fairly meaningless,) it also generates sales leads for our services.  However it’s main purpose is to act as a sales support tool, providing information and showcasing our portfolio of work.  It is on these factors that the success of the website is judged. 

Being clear on the aim of the website is vital as it allows you to budget the resources it is appropriate to commit.  Spending thousands on a glorified business card is a waste, alternatively in is sensible to invest resources in a key selling tool or distribution outlet.

So when you assess the viability of your website or consider a new or upgraded web presence, think first about what you want the website to achieve and plan your structure and budget accordingly.  For more information on web design or on building a successful website, please email us at info@wnwdesign.co.uk

About The Author: Nigel Wilkinson is Managing Director at WNW Design and has recently launched a new business www.nican.co.uk . In addition to his business interests, Nigel is married to Yoga Dance teacher Michelle, the father of teenage twins, Chairman of Exmouth Chamber of Commerce, an avid Networker, a Social Media commentator, a keen golfer and football supporter. You can follow him on Twitter @nigelwnw, email at nigel@wnwdesign.co.uk or telephone on 08456 588310. You can also follow WNW Design on Facebook here.