Setting up Your Email in Microsoft Outlook Express

Please use the following steps in order to set up an email account within your Outlook Express email software. 

Step 1: Locate and open Outlook Express. To find the program, look for the relevent logo on your computers desktop. If you can not find it here, click on the "start" button in the bottom left of your screen (the windows logo on Windows VISTA), hover over "All Programs" and you should see the program listed somewhere within this list.

Step 2: Click on the "Tools" menu in the top left hand area of outlook and find the "Accounts..." option. Click on this to open a pop-up window.

Step 3: Click on the "Add" tab on the right side of the popup box and select 'Mail...'.

Step 4: Enter your name. This is the name that gets displayed when you send a message to somebody (in the "From: " field, so you may wish to format it to include your business name as well. Click "Next >" to continue.

Step 5: Enter the email address supplied to you in the available box. Click "Next >" to continue.

Step 6: Make sure the "incoming mail server" dropdown menu is set to POP3. Next you will need to enter your mail server names. In the first box (incoming mail server), you will need to enter the following: mail.yourdomain.co.uk, replacing yourdomain with the current website address of your website. Once done, copy this in to the second box (outgoing mail server).

Please Note: Some Internet providers will block outgoing mail which does not go through their own servers, for this reason you may need to change the Outgoing Mail Server address to one specific to your Internet provider. Please see Step 11 for more information.

Step 7: You will now need to enter the username and password you have been provided with (If you have not recieved this information, please get in touch with us). Tick the "Remember Password" option and make sure that the "Log on using Secure Password Authentication (SPA)" checkbox is unticked.

Step 8: That's it, you're all done with the setup. The next stage is to test that your connection is now working correctly and that you are able to Send and Recieve emails. Click on the arrow next to the "Send/Recv" button to bring out a selection of option. Click on the "Recieve All" button. This will let your website know that the account is now setup and will allow it to start receiving email successfully.

Step 9: On the left of the program toolbar, click the "Create Mail" button to bring up a new email popup. In the "To:" field, enter the email address you have just created. In the subject line enter "Test Email" and in the body of the email you can type a simple test message. Click the "Send" button on the top left of this window continue.

Step 10: If the following error occurs when trying to send a test message, you will need to continue to Step 11 below, else jump to Step 13.

Step 11: Please locate your Internet provider on the following list, and make a note of the Outgoing Mail Server Address listed. You will now need to edit the settings for the email account we have just added. Follow Steps 1 & 2 to get to the account administration area. Once here, double-click on the account we have just added to bring up another popup menu.

Step 12: Click on the "Servers" tab within this window and locate the "Outgoing Mail (SMTP)" box. Remove the current contents and replace it with the new address as retrieved from the Internet provider list. Click "Ok" to save and exit the window.

Step 13: Click on the "Send/Recv" button in the Outlook Express menu bar. You should now be connected to the website and have a new email sitting in your "Inbox" folder. A copy of the email should also be stored in the "Sent Items" folder if this setting is enabled.

If you have not received any further errors then you are all set up and ready to start sending and receiving emails. If any further errors have occured or you need help with any of the steps listed in this document, please do not hesitate to call us for assistance.