Mar
31st
2009
Changing the Conversion Conversation
By thinking strategically you can apply the correct tactics to improve your site’s conversion rate, generating more leads and sales. The principle of the conversion balance is the key to optimizing your website. What is the conversion balance? On the one side you have Success Factors which build trust and confidence and lead to conversions. On the other side you have Failure Factors, undermining trust and confidence, and leading to abandonment.
If, in the mind of the visitor, the success factors of outweigh the failure factors, she will convert. If they don’t, she won’t. This “weighing” happens on a conscious and/or subconscious level every moment she’s on the site. The more obvious the imbalance, the easier the decision.







